Gourmétrics Platform
Measure your guests' experience
and act before a bad visit
becomes a bad review
Gourmétrics is a survey software for restaurants that goes far beyond collecting opinions. It measures the guest experience in the moment, alerts you in real time if anyone had a bad experience, and gives you actionable intelligence to act before it becomes a bad review. Its automated reports show you exactly what's happening in your operation.
The problem
Most restaurants make decisions without reliable data
Google Reviews is not designed to measure the guest experience at your restaurant. It captures extreme opinions, has self-selection bias, and doesn't tell you what to do differently. The result: you find out about problems when it's already too late.
Avoidable negative reviews
9 out of 10 dissatisfied guests don't complain directly. They leave in silence and share their bad experience with others or post it online.
No point of comparison
You know your restaurant is good, but you have no way to measure how good it is compared to similar restaurants in your area or how your public reputation compares.
Follow-up that drains resources
You and your team spend time and effort trying to track the guest experience with tools that were not designed for a restaurant's operational diagnostics.
Shifting priorities
What mattered to your guests' experience three months ago may not be the same as what matters today — but without data, you can't know.
How it works
From guest opinion to team action, in minutes
Gourmétrics integrates naturally into your restaurant's operations. It takes advantage of the moment between when the guest asks for the check and when they receive it to capture their real experience, without friction. The entire process takes less than 4 minutes.
Capture in the moment
Your host presents a brief survey on a tablet. The guest responds in less than 3 minutes while waiting for their check. No apps, no downloads, in the guest's language.
Immediate alert
If the experience was negative, your team receives real-time feedback: an alert with the identified table and the attending host to resolve the situation before the guest leaves.
Automated intelligence
Daily, weekly, and monthly reports are automatically sent to your restaurant's leaders with key indicators, trends, and priority actions.
What's included
Complete intelligence, not just surveys
Gourmétrics is not a survey tool. It's a market intelligence platform built to professional research standards and powered by advanced technology.
Alerts for negative experiences
Key staff receive immediate notifications when a guest reports a below-standard experience, with context and recommendations for action.
Daily, weekly and monthly reports
No effort required from your team. Reports are automatically generated and distributed with KPIs, trends, comparisons, and comment analysis.
AI-powered comment classification
Your guests' open comments are automatically classified by topic, sentiment, and area of the restaurant, eliminating manual one-by-one reading.
Competitive analysis with real data
Understand how your restaurant positions against others in your area, with real Google Maps data — not perceptions.
Importance and satisfaction maps
Visualize which aspects of the experience matter most to your guests and which need immediate attention. So you can prioritize the improvements that impact satisfaction the most and generate the greatest benefit.
Host ranking
A proprietary evaluation model that measures each host's performance by combining rating and survey volume, with weekly trends.
Boost for positive Google reviews
The platform identifies guests most likely to leave a positive review and invites them to do so on Google, organically improving your online reputation.
Survey quality control
Detection of suspicious surveys, monitoring of application schedules, and tracking of daily target completion by host.
What it measures
Metrics designed for your restaurant's operations
Every indicator answers a specific question about your guests' experience. These are not generic metrics: they are designed so your team knows exactly what to improve.
Overall satisfaction
Overall rating of the experience on each visit.
NPS
How likely the guest is to recommend your restaurant.
CSAT
Satisfaction level with specific aspects of the service.
Intent to return
How likely the guest is to come back.
Visit frequency
How often the guest visits your restaurant.
Experience attributes
Individual evaluation of 21 attributes covering the main aspects of your restaurant's operations, service, and facilities.
Open comments
What the guest wants to say in their own words. They let you dig deeper into the why behind each evaluation and uncover what the numbers alone don't tell.
Integrated intelligence
The value of Gourmétrics is not in each metric separately, but in how they connect. Together they build a complete operational diagnosis that turns data into evidence-based decisions for your restaurant.
Who it's for
Designed for restaurants that take their guests' experience seriously
Gourmétrics is built for the operational reality of dine-in restaurants that want to measure, understand, and improve their guests' experience professionally.
Independent restaurants
With a single location and the challenge of competing with limited insight into their guests' experience.
Restaurant groups
With multiple brands or concepts that need unified visibility into each operation's performance.
Multi-location restaurants
That need to compare the experience across locations and identify where to intervene first.
Full-service restaurants
With dine-in operations where the interaction between host and guest defines the experience.
Use cases
Real problems, concrete decisions
Every Gourmétrics capability exists to solve a specific problem in your restaurant's operations and help you make a better decision.
Detect a bad experience before it becomes a review
A guest had a negative experience but didn't mention it to the staff.
The survey captures it in the moment and your team receives an alert before the guest leaves.
Intervene in time to recover the experience.
Reduce the operational burden of analysis
Your leaders spend hours manually gathering, organizing, and analyzing information about the guest experience.
Gourmétrics automates the analysis and generation of daily, weekly, and monthly reports, freeing up your team's time.
Let your leaders focus on acting on the findings, not producing them.
Know what to improve first
You have limited resources and don't know which change would have the greatest impact on satisfaction.
Importance and satisfaction maps cross-reference what matters most to guests with what they rate the lowest.
Invest in the improvement that has the greatest impact with the least effort.
Boost positive Google reviews
Your satisfied guests rarely leave reviews, but dissatisfied ones do.
The platform identifies guests with high satisfaction and invites them to leave a review on Google.
Improve your online reputation organically and sustainably.
Why Gourmétrics
The difference between collecting opinions and having intelligence
There are tools for surveys. There are platforms for managing reviews. Gourmétrics is neither. It's a market intelligence system designed specifically for the operational and budget reality of restaurants, with the methodological rigor that was previously only available to large corporations.
Market research rigor. Technology speed. Real-world cost.
Every indicator, every report, and every recommendation is built to professional market research standards. Advanced technology — including artificial intelligence — allows us to deliver this in an automated, consistent way at a cost that makes sense for a restaurant's real operations.
Frequently asked questions
Next step
See Gourmétrics in action
Schedule a personalized demo and discover how the platform can transform the way you manage your guests' experience.